FAQ

The most important point that we would like you to know is, if you have any queries about dosh simply email us and you can be assured to receive a reply. To help you get started, here is a list of the most frequently asked questions that may provide you with an immediate answer. If this doesn't help, contact the guys directly at dosh by sending an email to info@doshbrand.com

 

Can I order from another country?

Of course! dosh ships on a daily basis to customers worldwide. Most orders are shipped within 24 hours of receipt providing all details have been provided and payment has been approved.

How long will it take for my order to arrive?

  • Delivery time for Australian orders placed with the REE shipping option usually takes around 4 days. Express shipping is usually delivered the next day provided orders are not placed later than noon.
  • US orders are shipped from our US warehouse via FedEX Ground express, and typical delivery times are between 3 - 5 business days.
  • European & UK orders are shipped from our Warehouse in Austrtira via Premium Post, and typical delivery times are between 3 - 5 business days.
  • All other International orders placed with the FREE shipping option will be dispatched from Australia and delivery will take between 2 - 3 weeks depending on the country of destination. On rare occasions the customs agency within the destination country may choose to delay individual shipments as a random security measure, these delays can be up to 4 weeks.

What happens if I want to make an exchange?

As long as the item/s is in original and unused condition, simply email or telephone us with your order number and your requirements and send the original item/s back to us by post within 21 days of receipt of delivery. Alternatively send the item/s back to us by post and include a note with the order number and your requirements. Exchange items will then be sent out once the returned item/s has been processed.

What if I don't like what I ordered?

No problem. If this occurs we will gladly refund the cost of the purchase once the products have been returned to us, provided the items are returned in original and unused condition and within 21 days of receipt of the shipment. All returns will be credited to the original credit card / Paypal account used, shipping and handling costs are not refundable. For more information please visit the Shipping / Returns page.

Do I need to pay any import duties or taxes?

It is important to note that import taxes and charges are NOT included in the price of your order. The majority of shipments are delivered free of customs taxes and duties however occasionally the destination country's customs agency may select your shipment for assessment and could charge these duties and taxes. This charge varies from country to country and will not be covered by dosh.

Can I buy dosh products in a store?

We have a growing number of stores stocking dosh wallets, to find a store near you please use the Store locator which can be found in our side menu. Not all stores will have a full range of dosh products, for this reason you may find it easier to shop through our website where you can view our whole range including limited edition items. We ship daily to all locations and have a flexible exchanges and returns policy should you not be completely satisfied with your purchase.

What forms of payment do you accept?

We accept VISA, Mastercard and Amex for credit card payment. You can also pay using your Paypal account for added security.

How safe is ordering via the Internet?

At dosh we have the latest security encryption keys from Thawte Security (a trusted and respected authority on Internet e-commerce security worldwide). To further protect dosh customers, personal details are not kept on our servers. All orders and customer information is stored separately using PGP encryption keys. All orders are processed manually to ensure added protection and security against any potential fraudulent activity. Access to our local site is via one-time only passwords that cannot be sourced via our servers.

I have a question which hasn't been answered here!

No problem, send us an email: info@doshbrand.com